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Thank you to our customers for sharing your experiences!
We received our order and just wanted to say THANK YOU for the excellent workmanship on our "chimney hat", and the expedited shipping of the finished product! Ordering from your site was refreshingly user friendly for the consumer. Overall.... VERY IMPRESSIVE ON ALL ASPECTS!! Will definitely recommend your company and will purchase again when the need arises!!
Thanks, Rockford Chimney Supply, for your Chimney Liner Supply Kits! Everything went smoothly without a hitch!
You saved me money and on top of that, free shipping!
I just finished installing my chimney liner. The instructions were
flawless and the installation went as planned. I had a masonry chimney
with a heatform fireplace. The heatform had rusted out after 33 years
and no longer would heat my house. I decided on a wood burning stove
and after extensive research purchased the Rockford Flexible Chimney
liner kit and insulation kit both arrived quickly and I was able to
install them myself saving thousands. The draft is fantastic and my
stove works incredibility well, I wish I had know about this product
I am very pleased to see that I received both the custom stainless cover and chimney cap that I placed one week ago with Rockford. My contractor didn't think that I would receive the units on time, and slow the remodeling project down! I suggested to let me try and see what happens! The contractor was reluctant to say OK! Both units were received in good shape and measured exactly what my contractor wrote down. I want to thank you for the fine products and the timely manner I received them.
Morning, Dennis..we got it [the cupola]..and we love it ! Thank you so much for your patience...
He put it up on the roof last night - easy peasy...looks GREAT! =)
I received my chimney chase top today.
thanks for the quick response! when the stove comes in ( 1-2 weeks ) and i can look @ it in person just to confirm, i will be in contact with you and order up the parts i need. again thanks for the quick response, it is nice to actually deal with someone who has good business sense! thanks again! be in touch soon... by the way i was impressed by the quality of the parts i already received from you guys, it was a dream to install! god bless stuff made in America!
Sue and Dennis,
Thanks so much for the great tech service from Dennis, very knowledgable, friendly and proffessional.Your website is the best, beats your competition by far. Great information for the home DIY guy. Being a family owned company tops it all off. Thanks. Jay
To ALL at Rockford Chimney Supply:
A few weeks ago I ordered a chimney liner system for my fireplace insert. Your salesman recommended the liner system plus the insulating blanket. I just wanted to pass on that everything I received was easy to install and exactly what I needed. The system was simple to install and the finished product looked great. I live in Waterford, CT where the building inspectors can be hard to deal with. He commented and said "best liner job I've seen in a while". In addition, my stove is burning much cleaner with little or no smoke coming in while loading, since the liner was installed.
A sincere thank you for sending my order quickly and your video instructions. I prepared the smooth 6 inch liner, insulation and mesh in about two hours. My son and I installed it in the 35 foot high chimney, of our 130 year old home, in just over an hour including sealing the chase and installing the rain cap. Superb system!
Absolutely outstanding phone support with pre-ordering questions on my application. I can not emphasize this enough! The widest selection of components that I could find anywhere. Very timely delivery and great packaging for shipping.
Just wanted to confirm I received this item on Saturday (much to my surprise…It came the day after I ordered it!) and it fit perfectly. Thanks for all your assistance! It’s nice to know there are companies out there that still provide friendly personalized service. It's such a rare thing these days.
I just wanted to drop you a note and say how pleased I have been with this experience. The packaging was unbelievable and there was absolutely no damage to the cover. I wish more people would take that much care. Additionally, the chase cover fit like a glove. I am pleased you convinced me to minimize the dimensions. I will admit that I was apprehensive, but after seeing the end result, I am convinced that there are still craftmen in the world who can envision the end result by only a phone conversation. I apologize for taking so long, but with my travel schedule (and the rains), i wasn't able to do the installation until yesterday.
Excellent website and helpful phone support! - very impressed! JS
I recently ordered a chimney liner from your company and throughout the process the staff at Rockford helped me with everything I needed to get the job done. I initially ordered the wrong length ( my mistake ) and with one phone call your staff corrected the problem and shipped me the correct liner which I received in less than 24 hours of the order and in turn made arrangements for the first liner to be picked up with no extra charge FOR ANYTHING. I was able to install the liner with the aid of the in depth installation instructions that were provided with the liner and was able to save approximately $1000 by doing this myself. I can’t say enough about the support you provide and the way your company stands behind its product. The experience of doing business with you was wonderful and I would recommend your company to anyone considering lining there chimney themselves. Thank you so much for all your help.
Just wish to express my sincere thanks for providing a incredible product that fit like a glove (& that was made in the USA)!
This is my 4th order-great job!!! JW
We built our insulated liner per the video as described. It was necessary to remove some of the insulation to get it through the chimney flue area.
Just wanted to thank you for the product, your assistance and advice, and taking the timeout from your busy day, this time of year to call me and discuss. The liner went in perfectly, just as we had discussed, did just like you said, slightly ovalized it to get it thru the damper, rounded it back once thru and set and connected it right up....man that stainless collar was hard to drill...lol, at the bottom to connect to the stove,,,but got it all in,,,liner took all of about an hour to lay out and get down the chimney, and another hour or so to hook all up,,,fit perfectly,,,awesome product, already on third burn-in for the stove,
Your service and delivery was some of the best I've seen. Thanks.
Received the chimney chase cover today. It is absolutely perfect!!
I never requested the corners to be rounded but you did it anyway!
Great Job!! Thanks!!! Flue tile fits like a glove!!
I just wanted to say THANK YOU for the excellent service!!!!!!!
I placed the order with you on Monday Morning and received the
perfectly made piece by Wednesday - that's incredible. The local
shop would have taken anywhere from 2-3 weeks to get it done.
I ordered my 8" rectangle liner kit and was delighted when I checked the tracking code the next morning at 7 a.m. and saw it was in town at Fed Ex already, I checked 30 minutes later and it said it was on the truck for delivery. It was delivered by 11 a.m. and I went to work wrapping the insulation, installing the liner and putting my stove together. I lit the first fire at 6 p.m.! Everything went so smoothly I almost kept thinking something must be wrong! Perhaps it went so well because EVERYTHING right down to the stainless steel clamps and the foil tape is made in U.S.A.! Thanks for the great service and quality products!
I was shopping for an fireplace insert and called RCS to ask why they were so much cheaper than my local guy, the reply was " we sell thousand of these, not 12 a year, so we can pass the savings on to you ". I asked how quick was the "free shipping", the reply " 2 days ", so I ordered one, I was in such a rush to get my liner that I screwed up the size when I ordered it, called back the next day when I realized the mistake, the reply was "no problem, will get the right one out to you today, what size do you need? 2 days later the entire flue liner kit shows up and is the right size. We installed in 3 hours -(tough site parameters)- my stove runs HOT and I am 100% satisfied, don't spend more than you have to, I don't write these recommendations without cause.
The 6" rigid stove pipe arrived on Wed, the guys fished the pipe thru the chimney on Thurs and by the time the turkey was done, the stove was on and the job went as smooth as could be. Thanks so much for the quick process of our order and the good information on how easy it would be to install.
First and foremost you gave me excellent service I have already received the Rockford Chimney 4"x30' liner / flue insulation kit and she is ready to go. Thank you so very much. I will recommend you to anyone that I know who is putting in a fireplace, insert, or wood burning stove. Thank you again.
Rockford, I am very pleased with the Rockflex 4"x25' pellet stove lining kit, the installation went off without a hitch, I was able to do it by myself in about 2 1/2 hours... and the Buck Stove has a perfect draw...