Rockford was great to work with. We got our stove much faster than we expected, given the way things are going these days. Took me a day to put it all together working solo. I don't recommend this, given the weight of this stove, but with dollies and some ingenuity, it's possible. It's even more solid of a stove than we had expected. There are a couple things I would suggest that I felt could be improved upon. 1- the ash door doesn't close against the stove fully. There is a metal tab in the back that prevents this, not sure how this is benefitial. 2- I also would have preferred an outside air intake port. This just draws air in from under the stove. We have used the oven already. And found maintaining the temperature fairly easy. The stove is remarkably efficient compared to our last one, which wasn't really that old. 10 out of 10.