Job Opening Details

eCommerce Product & Sales Support Representative

Rockford Chimney Supply has a 14-year reputation as the Original Online Chimney Supply and a great place to work. We provide a family-oriented workplace that values each employee and their dedication to team goals. At Rockford Chimney Supply you will find a close-knit workforce driven to provide accurate and helpful information, along with high-quality products, to our customers across the United States. We are looking to expand our team with another member to continue our growth and presence online.

What to Expect

  • A company that puts a high value on quality, accuracy, and customer satisfaction and gives our employees the tools they need to make good decisions for our customers
  • Comfortable and supportive work environment
  • Regular performance reviews and feedback with open communication for positive results


  • Listing new products to the website and third party marketplaces with accurate product descriptions, images, and pricing
  • Managing third party marketplaces including customer inquiries, new product listings, product pricing, shipment information, and more
  • Managing website product listings and
  • Troubleshooting website development tickets with developers
  • Creating new content for website and third party marketplaces such as articles and videos
  • Assisting online customers to make purchasing decisions in a timely manner
  • Following up with customers on past contact forms and quotes
  • Answering customer phone calls, texts, and emails to provide order status
  • Communicating effectively with suppliers and other team members
  • 25-30 hours per week with overtime available during peak times (especially fall). Some time may be remote from home.
  • Pay based on experience


  • Excellent verbal and written communication skills
  • Strong computer competence (we will provide training on our systems)
  • Abililty to efficiently work independently with light supervision
  • Attention to detail with a commitment to quality work output
  • Desire to answer customer inquiries with a positive attitude
  • Ability to write new product descriptions and images with the required information customers are searching for

Please email your resume to Jaquelin:

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Our 316Ti flexible chimney liner and chimney liner components have passed the rigorous testing at the Underwriters Laboratories with best in class status and are UL Listed. So if you are looking for UL listed chimney liner sold directly to homeowners, then look no further than Rockford Chimney

Customer Testimonials

Back in July you gave me excellent advice re. sizing/purchasing a flue liner for the chimney associated with my wood stove. I'd like to thank you once agai... More

—AE Northfield, MN

A few weeks ago I ordered a chimney liner system for my fireplace insert. Your salesman recommended the liner system plus the insulating blanket. I just wa... More

—AH Happy customer

Just got around to installing my new smooth flexible liner and deluxe terra cotta cap (wow). The quality of your product is second to none. Very pleased an... More

—B.B. from Massachusetts

Thanks so much for the great tech service from Dennis, very knowledgable, friendly and proffessional.Your website is the best, beats your competition by fa... More

—Bill in Knoxville

Sue and Dennis, I received the final part of my order yesterday (the chimney cap that actually fits over the chimney chase). It looks wonderful! My fiancé... More


Hello, I was shopping for an fireplace insert and called RCS to ask why they were so much cheaper than my local guy, the reply was " we sell thousand of th... More

—Chris, PA.