Job Opening Details
eCommerce Product & Sales Support Representative
Rockford Chimney Supply has a 14-year reputation as the Original Online Chimney Supply and a great place to work. We provide a family-oriented workplace that values each employee and their dedication to team goals. At Rockford Chimney Supply you will find a close-knit workforce driven to provide accurate and helpful information, along with high-quality products, to our customers across the United States. We are looking to expand our team with another member to continue our growth and presence online.
What to Expect
- A company that puts a high value on quality, accuracy, and customer satisfaction and gives our employees the tools they need to make good decisions for our customers
- Comfortable and supportive work environment
- Regular performance reviews and feedback with open communication for positive results
Responsibilities
- Listing new products to the website and third party marketplaces with accurate product descriptions, images, and pricing
- Managing third party marketplaces including customer inquiries, new product listings, product pricing, shipment information, and more
- Managing website product listings and
- Troubleshooting website development tickets with developers
- Creating new content for website and third party marketplaces such as articles and videos
- Assisting online customers to make purchasing decisions in a timely manner
- Following up with customers on past contact forms and quotes
- Answering customer phone calls, texts, and emails to provide order status
- Communicating effectively with suppliers and other team members
- 25-30 hours per week with overtime available during peak times (especially fall). Some time may be remote from home.
- Pay based on experience
Requirements
- Excellent verbal and written communication skills
- Strong computer competence (we will provide training on our systems)
- Abililty to efficiently work independently with light supervision
- Attention to detail with a commitment to quality work output
- Desire to answer customer inquiries with a positive attitude
- Ability to write new product descriptions and images with the required information customers are searching for
Please email your resume to Jaquelin: jwhite@rockfordchimneysupply.com
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