Rockford Supply will accept returns on undamaged unused items under these guidelines. Return must be in original box. Items should not have been attemped to be installed and must not show any appearance of an attempt to install, such as scratches, dings, dents etc. Flex liners must be in their original state with no attempt to uncoil or install. Return shipping charges will be paid by the customer. Up to a 15% restocking fee will apply to all returns. Returns must be authorized and received by Rockford no later than 10 days of the original delivery date. Rockford Chimney Supply reserves the right to deny returns that arrive damaged due to shipping, the customer may choose to file their own damage claim with the shipping company chosen at time of return.
Custom made to order parts are non-returnable. Clearance page items are non-returnable. In addition to parts ordered from our custom shop, powder coated components, all shaped liners (oval, square or rectangle), shaped liner components, and chase covers are custom orders.
If you meet all of these guidelines and timelines and wish to return an item please email Rockford Supply for a return authorization number. The return authorization number must be requested via email prior to any materials being returned. Thank you for your cooperation, we appreciate your business.
228 South Mill Street
South Lyon, MI 48178
In the unfortunate circumstance that transit damage has occurred, our policy is to replace the damaged items. Notification of damage must be sent within 48 hours of receiving the products. Our first step in replacement will be to ask that you send over pictures of the damage and the packaging. It is unlikely that the shipping company will pick up the original damaged product.