If you have a testimonial you would like included, please send it to [email protected]. Feel free to include pictures if you have them! Thank you to our customers for sharing your experiences!
I received my order yesterday and installed it this morning. I am very happy with the quality and fitment of the new chase and cover. Attached is a photo of the old chase that was original to the house. The new chimney chase looks great. I will recommend Rockford Chimney Supply to my friends.
J.T. Woodbridge, VA.
We received the chase top today and installed everything in less than an hour.
I really appreciate the time you had spent with we answering code and installation questions and finally putting an order together. Please tell others that were involved that I really do appreciate their help and understanding. It was a pleasure dealing with you and your company and will definitely recommend your organization to friends and family.
R.M. Sussex, WI.
Unfortunately I did not take any photos of the liner installation. I can verify that the new liner and accessories worked as planned. After the installation was complete, the stove burns better now than it has for the 33 years. Materials arrived on schedule. I will definitely recommend Rockford to my friends for their chimney needs I will also be purchasing one of your cleaning kits in the near future.
L.L. Coatesville, PA.
D.B. Mahopac, NY.
Just wanted to let you know the SS cap was a nice fit, exactly as I expected, and your details, dimensions & selection page is one of the best I've used. I've worked as a manufacturing & fabrication manager and engineer in most materials and alloys almost 50 years. Nice job and thanks!
D.W. Auburndale, FL.
This is a long overdue note that I have intended to write for months now. You may or may not remember helping me (and my sister) over the phone to select and order pipe for the "re-installation" of a wrongly installed wood stove down here in the Texas woods back in January. We received the pipe and then had a friend from Houston come up for a couple of week ends to help us. Even though he is a master sheet metal worker, he had trouble figuring out how things went together...so we called your business on a Saturday morning. We left no message when we were unable to rouse anyone, thinking that we were just out of luck and would call back on Monday. Imagine our surprise, when instead, you called us early Monday morning, knowing nothing other than that someone from "phone # XXXX, etc." had attempted to call the store. That is customer service!
You answered our questions courteously and helped us to realize what the problem must be...we had misplaced one of the boxes (in our little Rubik's Cube of a cabin...) in the interim between receiving the shipment and getting to work on the installation...Once that missing part was located, we were able to proceed with the work. That little stove kept us warm (and safe, I might add) during the roughest winter in this region in the past 40 years! I just want to thank you for your conscientious and knowledgeable help and for the quality products we purchased from you. We will certainly recommend Rockford Chimney Supply to others as well as purchasing from you again.
DLV (and LAK)...Centerville, TX.
I wanted to first say thank you for helping me with my chimney chase. Recently, a bad storm and heavy winds blew my old rusted chimney chase off and I had to go out in the pouring rain and put a temporary tarp over the hole in the roof. After I dried off i sat down at the computer and did my research on chimney chases. I saw a lot of companys offering a chimney chase for around $600-$700. I thought this to be outrageous so I kept on searching and I noticed that Rockford Chimney Supply kept on showing up in my search results. So, I went to the page and browsed around and was happy to find a lot of useful information regarding the chimney chase. Their products are made in the USA, stainless steel and shipping is free. I took my exact measurements down to the thousandths of an inch and they did the rest. About three days later I received my chimney chase and did a test fit. It fit perfectly and is exactly what I wanted for a fraction of the price everyone else was selling it. I also forgot to mention I received an additional 10% discount at checkout for a sale they have on chimney covers! I am extremely satisfied and would recommend them to anyone that has a chimney or fireplace issue. This is what they specialize in and they are very good at what they do!!
W.J. from Virginia
Just got around to installing my new smooth flexible liner and deluxe terra cotta cap (wow). The quality of your product is second to none. Very pleased and happy I went with your product.
B.B. from Massachusetts
I love you guys.
I love the chimney flue. Eric was a great help in determining what I needed to do the job and gave me excellent advice in how to put it in. The installation was very easy. You may remember, I bought a 20 foot standard 6 inch flexible liner, a tee for the bottom and a cap to fit the existing 12” terra cotta liner. I insulated it for 15 feet. After putting the flue in and connecting the side part of the tee, we cut off the 4 feet of liner above the cap and put on the rain cover. I have been burning wood in my boiler for a week and it works fabulously – way better draft than before.
Now I also owe large gratitude to Dennis. Having my stupid starter go out on me in your driveway was a real pain. You guys could have just told me to have the truck towed to a nearby shop. That late in the day I would have been hard pressed to find anybody to fix it. I most likely would have had to stay overnight somewhere and get it fixed the next day for another couple hundred dollars or more. Dennis was super nice and drove me to a parts store to get a new starter and then helped me put it on. He lay on his back with me under the truck for, I think upwards of 2 hours in the cold. Thank you Dennis.
I will recommend Rockford Chimney Supply to anyone. They are a very honest, knowledgeable, and helpful bunch of folks, selling a great product. It was wonderful doing business with you.
GM, Prudenville, MI
While cleaning my chimney this Fall I found 4 ceramic tile that were cracked and no one had the equipment to replace them. A "Chimney Specialist" in our small town area checked it out and came in with an estimate over $2200 to install a Stainless Steel tube. But, after finding your website and speaking with you guys, I decided that I should be able to accomplish the job myself.
I finally decided to order the parts which were not cheap because I needed an oval tube, but at $780. for everything, was well under the estimate the Specialists had given. By the time I had ordered, Ol' Man Winter was starting to close in. You were at your busiest time of the season and my order being was specialized took nearly 3 weeks to get it all. Thinking that it would be to cold to install it this year I prepared it anyhow. Insulating it was a 'breeze'. I had everything ready to go when my stepson stopped in and said " It's 40 degrees and sunny, it could be the last of the 40's, let's do it". Not knowing what to expect, it took us about 1 1/2 hours to complete the job. Just like you guys said, there was "nothing to it".
We are happily burning wood again this year.
"Thanks" to all of you!
Rod from WI
I wish to thank all of the people involved with this order. It arrived here very quickly and in pristine condition. The online person who first took my order I think was named Dennis. He was especially helpful and the parts were a perfect fit. If the occasion arrives, I will definitely recommend your company to others.
Once again, thanks for the guidance and for supplying your excellent product which installed without a hitch and functions perfectly.
I ordered a 5.5" 20' flexible 316Ti chimney liner kit for my wood burning insert from you 2 weeks ago. It was on my doorstep the next day! Before I ordered, I had several talks with members of your staff to make sure I knew what I was getting myself into. In each case, Sue, Dennis and Eric were very professional. They were also very responsive when I had questions during the installation process. All in all, the installation went smoothly and so far the product is performing brilliantly. We are looking forward to a winter of cosy firelit nights. I did have some problems with the pre-cut insulation lengths I ordered, but you refunded that part of my order with no questions asked. Thank you so much. I will definitely recommend you to friends and family. I attach a few pictures.
All the best,
My order was filled VERY Quickly! I ordered it Saturday afternoon. I was surprised when it showed up this am. Perfect condition and perfect fit! It is installed now. Fit like a glove. Going to rain the next three days, so I am a happy camper.
RJ - Elizabethtown, KY
Dennis, Thank you for your assistance. All parts of my order have been received. Each in very good condition. Thank you! I expect an uneventful installation.
If the situation arises, I will recommend others do business with Rockford. I am completely satisfied. Again, thanks.
We received our order and just wanted to say THANK YOU for the excellent workmanship on our "chimney hat", and the expedited shipping of the finished product! Ordering from your site was refreshingly user friendly for the consumer. Overall.... VERY IMPRESSIVE ON ALL ASPECTS!! Will definitely recommend your company and will purchase again when the need arises!!
Again, Thank You!!!
JC - Toledo, OH.
I spoke to you yesterday for advice on my possible back draft issue, and possible purchase of a wind cap. I don't think I can thank you enough for your advice yesterday. My wife and I enjoyed our first fire together in our house, and it was excellent.
Its hard to find honest business people today, so I really appreciate your help.
Now to the woods for some stove wood! I will be back if I need any additional help, rb
I am very pleased to see that I received both the custom stainless cover and chimney cap that I placed one week ago with Rockford. My contractor didn't think that I would receive the units on time, and slow the remodeling project down! I suggested to let me try and see what happens! The contractor was reluctant to say OK! Both units were received in good shape and measured exactly what my contractor wrote down. I want to thank you for the fine products and the timely manner I received them.
I received my chimney chase top today.
Very well packed
High quality metal fabrication
Meets dimensional and configuration specifications perfectly
Best regards and thank for great service,
Sue and Dennis,
I received the final part of my order yesterday (the chimney cap that actually fits over the chimney chase). It looks wonderful! My fiancé’ loves how it looks too. We’ll get it installed this weekend. Thanks for the great work!
To ALL at Rockford Chimney Supply:
Excellent product, excellent service!
The SS chase cover was custom fabricated to my specs and shipped FedEx extremely fast. The cover allowed for 1/4 inch clearance everywhere and fit perfectly! This is the best online purchase experience I have ever had in my 60+ years. In the future, I know that any customer of yours will be satisfied.
And thank you for the extreme patience on the phone double checking my understanding of the dimensions settled upon. And I really appreciated the unexpected 10% "wintersale" discount on the price that included shipping.
Please pass this along to all at your facility.
Bill in Knoxville
Thanks again, MR
Thank you very much! After waiting 6 weeks and then being told of another backorder into Sept., from a company in Calif. ; you took my order and got it to me within days. Also, the [Rockford Chimney lining] product appears to be excellent quality. Eric my customer service rep. was helpful, knowledgable and confident of all he told me (not programed). I will pass on your company name to anyone I can.
JH, West Virginia
Thank the customer service man for me. AH Happy customer
Best Wishes, John
Thanks again, MM, NY
Anyway, thank you again for the proffesionalism and feel free to use me as a reference.
Excellent website and helpful phone support! - very impressed! JS
Just wish to express my sincere thanks for providing a incredible product that fit like a glove (& that was made in the USA)!
The shipment (by FedEx) arrived in perfect condition & was wrapped in bubble-wrap like nothing I have ever seen.
The "old" galvanized metal cover was completely rotted (like a big rusted potatoe chip). The stainless steel cover is "on" & looks fantastic!
Thank you again!
FK, New Jersey
This is my 4th order-great job!!! JW
We built our insulated liner per the video as described. It was necessary to remove some of the insulation to get it through the chimney flue area.
We installed the Napoleon 1101P Insert, it went well. it's not easy to adjust those back leveling bolts, we found some bricks work well Too!
After burning off the "new" smell, we were up & heating well. This Insert is "Awesome" The wood we use now is one third of what we used before. The heat from the side draft is fantastic. After you get this baby up to temp, just pull the air flow down a ways & your 'e toasty for hours.
This is a very efficient quite running insert. Thanks For all you did in helping us D. I. Y. Farmers out. We Love it.
Thanks Again, Rockford People, & Dennis especially.
Sincerely , L&K D, Washington
Awesome quick delivery on it too, already have friends looking at them, so you may be hearing from them too.,.....
Thanks again KM, Massachusetts
Your service and delivery was some of the best I've seen. Thanks.
Thanks for the custom chase cover and chimney cap. Finally was able to get up on the roof and it all fits great ! Attached is a pix. The chase fits nicely snug. You have been such a help to me and I'm grateful!
Received the chimney chase cover today. It is absolutely perfect!! I never requested the corners to be rounded but you did it anyway! Great Job!! Thanks!!! Flue tile fits like a glove!!
I am sure glad I located you. I was going to pay the same amount to have a galvanized piece made.
Thanks again, RZ
As a result of your excellent efforts I took your contact information to my local fireplace dealer so that they can refer you when appropriate. Hopefully they will send some additional business your way also as they are not satisfied with their current shop.
CM, West Virginia
I ordered my 8" rectangle liner kit and was delighted when I checked the tracking code the next morning at 7 a.m. and saw it was in town at Fed Ex already, I checked 30 minutes later and it said it was on the truck for delivery. It was delivered by 11 a.m. and I went to work wrapping the insulation, installing the liner and putting my stove together. I lit the first fire at 6 p.m.! Everything went so smoothly I almost kept thinking something must be wrong! Perhaps it went so well because EVERYTHING right down to the stainless steel clamps and the foil tape is made in U.S.A.! Thanks for the great service and quality products!
Dennis, Dayton Ohio
Thanks for your help,
Good Morning! The 6" rigid stove pipe arrived on Wed, the guys fished the pipe thru the chimney on Thurs and by the time the turkey was done, the stove was on and the job went as smooth as could be. Thanks so much for the quick process of our order and the good information on how easy it would be to install.
The Jewetts, NH,
Rockford, I am very pleased with the Rockflex 4"x25' pellet stove lining kit, the installation went off without a hitch, I was able to do it by myself in about 2 1/2 hours... and the Buck Stove has a perfect draw...