Rockford Chimney Supply Free Shipping Information

At Rockford Chimney Supply we pride ourselves in offering Free Shipping on ALL ITEMS to our customers in the lower 48 states for orders over $100. Rest assured, if you live in the lower 48 states, your item will ship free if your order is over $100. To our Canadian customers, we are happy to ship free to any of the depot locations listed below and are happy to get a quote together for you if you'd like us to ship to your door. Please see below for more information.

Product Shipping Lead Times

Return & Damage Policy

LTL Freight Shipments

Please note for shipments, especially FREIGHT shipments, to take a few minutes to examine the exterior and interior of your package for any damages when it is delivered. Should any damage be found, be sure to note it on the delivery slip before signing and the driver leaving. If it is not noted on the delivery slip, the shipping company is released from any responsibility for damage.

Address Verification

Before placing your order, please double-check that your shipping address is correct. We want to make sure your order gets to you without any delays or issues. If an incorrect address is provided, any reshipping costs or replacement orders would be the customer’s responsibility.

If you notice an error in your shipping address, please let us know as soon as possible. We’ll respond promptly and do our best to work with the carrier to update the address before your package is delivered.