Product and Shipping
Approximate Fabrication Time by Category
Note: We recommend waiting to receive & inspect all components before scheduling your installation. It is common to receive multiple shipments to fulfill your order based on inventory levels at our different locations. Email notificaitons will be sent as products are shipped.
- Stainless Steel Chase Covers: 1-2 weeks
- Stainless Steel Multi-Flue Caps: 1-2 weeks
- Shaped Chimney Liners: 1-2 weeks
- Pre-Insulated Chimney Liners: 2-4 weeks
- Powder Coated: 2-3 weeks
- Anything Copper: 3 weeks minimum
Product Lead Times by Category
Our most common products and sizes are in stock and they ship within 1-3 business days. Specialized sizes are listed below with lead times.
Rock-Vent Class A Chimney System Specialized Sizes
These specific sizes listed below are made custom per order. Approx. lead time 2 weeks.
- Most 5 in., 7 in. Rock-Vent Class A Chimney Pipe and Components
- Rock-Vent Class A Peak Flashing
- Rock-Vent Class A Telescoping Sections
Rock-Flex Chimney Liner Kits Specialized Sizes
These specific sizes listed below are made custom per order. Approx. lead time 1-2 weeks.
- 9in., 10 in., 11 in., 12 in., 14 in., 16 in. diameter liner and components
- Liner lengths 40 ft. and above
Common Questions After Placing an Order
What carrier will deliver my order?
Your order will ship one of two ways - Ground or LTL Freight. We have several warehouses across the country and it is up to the shipping department's discretion on how to ship the items in your order. The shipping department will consider box size, weight, and location to choose the best option for your order to get to you safely and as quick as possible.
I received part of my order, when is the rest of it shipping?
It is common for us to ship your order from multiple warehouses in the event we have items in stock, but at different locations. This strategy allows us to get the complete order to you as quick as possible. We will email each tracking number to you as soon as it ships.
What is your handling time for my order?
Please visit the tab above "Product Lead Time by Category" for an approximate lead time. Stock items usually ship within 1-3 business days while custom items have their own lead times specified above.
Back in July you gave me excellent advice re. sizing/purchasing a flue liner for the chimney associated with my wood stove. I'd like to thank you once agai... More
A few weeks ago I ordered a chimney liner system for my fireplace insert. Your salesman recommended the liner system plus the insulating blanket. I just wa... More
Just got around to installing my new smooth flexible liner and deluxe terra cotta cap (wow). The quality of your product is second to none. Very pleased an... More
Thanks so much for the great tech service from Dennis, very knowledgable, friendly and proffessional.Your website is the best, beats your competition by fa... More
Sue and Dennis, I received the final part of my order yesterday (the chimney cap that actually fits over the chimney chase). It looks wonderful! My fiancé... More