Reliable, quick, responsive, excellent inventory
We are chimney professionals and now only use Rockford as our wood burning appliance retailer. We’ve found appliances that were only in stock here at peak busy season. Those same appliances arrived, as ordered, in a week. We can’t even get that turnaround with local-to-us National Chimney Supply and liner material. They have an excellent and responsive customer service team that always answers the phone and always clearly answers your questions. Delivery has always been a breeze with clear communication and punctual arrival from the delivery company. Also - no sales tax and free delivery on these appliances every time is the cincher. It would cost us more in cash and time to find a local appliance retailer. We also like that the Englander appliances we purchase are coming straight from the Englander headquarters here in our home state of Virginia.